How It Works
From first conversation to lasting systems.
Conversation
We talk. No forms, no assessments—just a real conversation about where you are and where you want to go.
What happens:
- 30-minute video or phone call
- You share what's frustrating, what's working, what you're trying to build
- I ask questions to understand your specific situation
- We discuss which path might fit (or if CSS is even right for you)
What you walk away with: Clarity on your biggest operational opportunities. Honest assessment of whether we're a fit. At least 3 actionable insights (guaranteed).
Proposal
If there's a fit, I put together a specific proposal based on your situation.
What happens:
- Custom scope based on what we discussed
- Clear deliverables and timeline
- Transparent pricing (no surprises)
- Metrics we'll use to measure success
What you walk away with: No pressure. No "limited time offers." Take the time you need.
Kickoff
Once you're ready, we hit the ground running.
What happens:
- Schedule on-site assessment days
- Identify key stakeholders for interviews
- Set up communication cadence (weekly calls, progress reports)
- Define success metrics and timeline
What you walk away with: Clear expectations on both sides. Owner availability for key sessions. Access to team members and operations.
Build
This is where the work happens.
What happens:
- On-site observation and interviews
- System design tailored to your business
- Hands-on implementation with your team
- Real-time coaching and adjustment
- Documentation of everything we create
What you walk away with: Weekly progress updates. Visible improvements along the way. Team engagement and buy-in.
Transfer
You own everything we build. That's the goal.
What happens:
- Train your team to run systems independently
- Create maintenance guides and schedules
- Establish check-in cadence for support
- Document troubleshooting for common issues
What you walk away with: Fully documented systems. Trained team. Metrics dashboard. Ongoing support as needed.
What to expect
| Engagement | Timeline | Your Time | On-site Days |
|---|---|---|---|
| Operations Audit | 2 weeks | 4-6 hours | 2 days |
| Lean Implementation | 12 weeks | 4-8 hours/week | 12-16 days |
| Growth Partnership | Ongoing | 4-8 hours/week | 4-8 days/month |
Frequently asked questions
How quickly can we start?
Typically within 1-2 weeks of our first conversation, depending on current commitments.
What if I've been burned by consultants before?
Most of my clients have that story. That's why results are guaranteed—we agree on metrics upfront, and I keep working until we hit them.
What if we start and it's not working?
We'll know early. Progress is visible week by week. If something's not right, we adjust. If it's fundamentally not a fit, we'll figure out the right path forward—I'm not interested in taking money for work that isn't delivering.
Ready to see how it works for you?
One conversation. No pitch, no pressure. If we can help, we'll tell you how. If we can't, we'll tell you that too.
Schedule your conversationOr email directly: dominic@cssolutions.services